What should I do if my TAG Mobile SIM card is missing?
Check your order confirmation to see whether you selected a physical SIM or an eSIM. This applies whether you ordered a TAG Mobile phone or enrolled in a SIM-only plan to use your own phone.
If you enrolled in a SIM-only plan
A SIM-only order is for use with your own compatible phone. If you selected a physical SIM, check your order status and any tracking information for the SIM kit. If tracking shows it was delivered but you did not receive it, or you cannot find a shipping update, contact TAG Mobile support with your order or enrollment ID.
If your phone arrived without a SIM
Check the shipping box and device packaging for a SIM card or kit. If your order confirmation lists a physical SIM and it is missing, contact TAG Mobile support with your order or enrollment ID and phone model so we can check the shipment.
If you selected eSIM
An eSIM is activated digitally. Check your email or TAG Mobile account for the activation instructions and follow them on your compatible phone. If you cannot find the instructions or need help activating, contact TAG Mobile support.
Related help
Read TAG Mobile activation instructions
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