How do I check my order, shipping, and delivery status?

After your TAG Mobile application is approved, your order is prepared for shipment. You can use your TAG Mobile account or tracking information to follow the status of your phone, SIM, top-up, or other order.

Where to check your order

• Log in to your TAG Mobile account.
• Open your order history or tracking section.
• Look for your latest order and any available tracking number.
• Check your email and text messages for shipping updates.

Common order status meanings

• New or processing: Your order has been created and is waiting to be completed.
• Preparing or provisioned: Your service or product is being prepared.
• Shipped: Your package has been sent and may have tracking information.
• Delivered: The carrier marked your package as delivered.
• Cancelled: The order will not be processed further.

If tracking is not updating

Tracking can take time to appear after an order is prepared. If your order has not updated after several business days, contact TAG Mobile support for help.

If your package says delivered but you did not receive it

Check around your delivery area, mailbox, front desk, family members, or neighbors first. If you still cannot find it, contact TAG Mobile support as soon as possible so your account and shipment can be reviewed.

Delayed, returned, or missing packages

If your order is not moving, the selected phone becomes unavailable, or tracking shows delivered but you did not receive it, review these related guides:

• What can delay my TAG Mobile order fulfillment?
• What should I do if the phone I selected is out of stock?
• What if my package is lost, returned, or marked delivered but not received?