What can delay my TAG Mobile order fulfillment?

Some TAG Mobile orders ship quickly after approval, while others need more time before fulfillment. A delay can happen before a tracking number is created or while the package is with the carrier.

Common reasons for delay

• Your application, eligibility, address, or proof documents still need review.
• A payment connected to the order is unpaid, failed, refunded, or not confirmed.
• Your Lifeline benefit transferred away from TAG Mobile and needs review.
• The selected device, SIM, or accessory is temporarily unavailable.
• The carrier is experiencing weather, routing, or delivery delays.

What to do

Check your TAG Mobile account, email, and text messages for updates or requests. If the order has not updated after several business days, contact support with your order or application information.