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Getting Started

What should I do if the phone I selected is out of stock?What can delay my TAG Mobile order fulfillment?What if my package is lost, returned, or marked delivered but not received?How do I check my order, shipping, and delivery status?Why did my phone order change to BYOD or SIM-only?View all

Eligibility & Application

What happens if my Lifeline benefit transfers to another provider?I cannot upload my proof documents. What should I do?What should I do if my address is marked as duplicate?Why is my application still pending or expired?Can my household have more than one Lifeline phone?View all

Activation & SIM

Can I switch between physical SIM and eSIM?How do I transfer my phone number out of TAG Mobile?How do I safely insert or remove my physical SIM card?What should I do if my SIM card is not working or not detected?How do I find my IMEI or SIM ICCID?View all

Plans & Services

What should I know before upgrading or changing my TAG Mobile plan?What happens if I use all my high-speed data?Does TAG Mobile offer international calling?Can I upgrade to a plan with more data?Can I use mobile hotspot with TAG Mobile?View all

Billing & Payments

How do I cancel my TAG Mobile service?How do refunds work with TAG Mobile?Why is my top-up not showing in my balance yet?What does my payment status mean?Do I need to recertify each year to keep my free service?View all

Troubleshooting

What should I do if my device is blacklisted?What should I do if my service was disconnected for non-usage?What does SOS or Emergency Calls Only mean on my phone?How do device warranty and replacements work?How do I update my TAG Mobile account information?View all

Popular video tutorials

How to Get Free Phone Service with TAG Mobile (Video Tutorial)

TAG Mobile

How to Get Free Phone Service with TAG Mobile (Video Tutorial)

A step-by-step video guide to getting free phone service with TAG Mobile and applying for Lifeline.

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