What if my package is lost, returned, or marked delivered but not received?

If your TAG Mobile package is missing, returned, or marked delivered but you did not receive it, start by checking the tracking information and your delivery location.

If tracking says delivered

• Check your mailbox, porch, front desk, package room, and nearby delivery areas.
• Ask household members or neighbors if they received it for you.
• Review the carrier tracking page for delivery notes or photos, if available.

If the package is returned to sender

A package may be returned because of an address issue, failed delivery attempt, carrier routing problem, or an unavailable delivery location. Contact support to review your address and possible next steps.

If tracking stops updating

Carrier scans can be delayed. If your package has not moved for several business days, contact TAG Mobile support so the shipment can be reviewed.