Will I keep my current phone number when I switch?

Yes — you can transfer (port) your existing phone number to TAG Mobile when you switch.

What you need to port your number

• Keep your old account active until the transfer completes
• Your account number and PIN or transfer code from your current carrier
• The billing ZIP code on your current account

How long porting takes

Number transfers usually complete within 24 hours. Don’t cancel your old service first — canceling early can cause the transfer to fail.

Ready to switch and keep your number? Enter your ZIP code to begin.

After your number transfer is complete

Once your transfer is complete, keep your TAG Mobile SIM or eSIM ready, restart your phone, and toggle Airplane Mode off and on so the device can reconnect to the network.

If your old carrier shows the number has transferred but your TAG Mobile service is not working yet, contact TAG Mobile support for activation help. Do not cancel your old service until the transfer has completed successfully.

Porting out and Lifeline benefit transfers

If you want to move your TAG Mobile number to another provider, see How do I transfer my phone number out of TAG Mobile?.

Transferring your phone number is different from transferring your Lifeline benefit. If your Lifeline benefit moves to another provider, see What happens if my Lifeline benefit transfers to another provider?.

Does keeping my number mean I have to keep my old phone?

No. Keeping your phone number and choosing your device are separate parts of your order. Transferring your number does not, by itself, mean you selected a BYOD or SIM-only order.

Before submitting your application:

1. Choose an available phone offer if you want a new device.
2. Select the option to keep your current number if you want to transfer it.
3. Check that your order summary lists the phone you selected. A BYOD or SIM-only order does not include a new phone.
4. Keep your current service active until the number transfer is complete.

Your available device offers depend on your eligibility and the options shown in your application.