Eligibility & Application
Contact support
Why does my TAG Mobile application say I already have an active account?
If your application says you already have an active account, check your existing service before starting another application. Sign in to your TAG Mobile account or ask support to confirm what is linked to your information.
If you already use TAG Mobile
If your old phone is lost or broken, ask about replacement options or using an unlocked, compatible device with your existing line. Have your TAG Mobile number or enrollment ID ready when you contact support.
If your benefit is with another provider
Lifeline generally allows one benefit per household. Ask TAG Mobile about the benefit transfer process if you want to switch. If you do not recognize the active account, report it to TAG Mobile so support can review it.
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