What should I do if my address is marked as duplicate?

Lifeline allows only one benefit per household. If your address is marked as duplicate, it means another Lifeline application or active Lifeline account may already be connected to the same address.

Why this happens

A duplicate address review can happen when another applicant or active customer uses the same home address. It can also happen when the address is shared by separate households, such as roommates, shelters, transitional housing, or other shared living situations.

If you live at the same address

If you live at the same address but are part of a separate household, you may be asked to complete a Household Worksheet. This helps confirm that you do not share income and expenses with the other Lifeline recipient at the address.

If your address is different

If the duplicate address does not match where you currently live, update your address information before continuing. You may be asked to provide address proof that shows your current residential address.

Documents you may need

• A completed Household Worksheet, if requested.
• Proof of address, such as a lease, utility bill, government ID, or benefit statement showing your current address.
• Any additional proof requested during your application review.

If your address is flagged and you are not sure what to submit, contact TAG Mobile support before starting a new application.