Troubleshooting
Contact support
What should I do if my TAG Mobile phone overheats?
Stop using and charging the phone if it becomes unusually hot or shows signs of battery damage such as swelling, leaking, an unusual smell, or odd noises. Disconnect the charger only if you can do so safely.
If you see smoke or fire
Move away, get to a safe location, and call 911. Keep away from the phone and let emergency responders handle it.
How to get help with the device
Contact TAG Mobile from another device. Share the phone model, order ID, and a brief description of what happened. Ask support how to handle the device and whether it can be reviewed under the warranty. Follow the manufacturer’s guidance for handling and disposal.
Related help
Read U.S. Fire Administration battery safety guidance
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