How do I report suspected identity theft or unauthorized account activity?

If you believe someone used your information without permission or made unauthorized changes involving your TAG Mobile account, contact TAG Mobile support as soon as possible.

When to report an issue

• You see service, application, or account activity you do not recognize.
• You receive messages about an application or account you did not create.
• Your phone number, SIM, device, address, or account details changed without your permission.
• You believe your personal information was used to apply for Lifeline service.

What information to have ready

• Your full name and contact information.
• Your TAG Mobile phone number, application ID, or account information if available.
• A brief explanation of what happened and when you noticed it.
• Any messages, emails, screenshots, or documents related to the issue.

Protect your information

Change passwords for accounts that may be affected, avoid sharing verification codes, and monitor your email, phone, and financial accounts for unusual activity. If your phone was lost or stolen, see What do I do if my phone is lost, stolen, or broken?.

Support may need to verify your identity before making account changes or discussing account details.