TAG Mobile Customer Help Center

All of our full phone plans feature a 7-Day Money Back Guarantee for all purchases made on Prepaid or using the app. 

You may cancel your wireless phone plan service for any reason within 7 days of activation and we will refund you 100% of the purchase price, including any fees and taxes. Please note that we don’t refund shipping.

Got an unused SIM card? We’ll honor returns for unused SIM cards within 10 days of purchase under these conditions:

1. Returned in its original unopened packaging 

2. The SIM card must not be activated.

Please note: This guarantee does not apply to SIM cards purchased from one of our national retail partners or any other store website.

With TAG Mobile, you choose the amount of data in your plan. 

All TAG Mobile plans allow you to choose between 4GB, 10GB, 15GB or Unlimited (first 35GB at 5G+ • 4G LTE speeds) data. 

Of course! You may upgrade your 5G+ • 4G LTE data size mid-cycle by paying the difference between your current plan and the upgraded plan. 

Or, you can set the upgrade to occur when your current plan ends. 

If you find you need less data, you can renew at the end of your current data cycle with a different plan that uses less data. 

Please note, you cannot switch down data mid-cycle.

After you have tried our service and know what data plan is right for you, then you can choose a plan depending on your individual needs, from 3, 6, or 12 months. The cost will depend on the length of time and data amount. Makes sense, right? 

When you hit your data limit, we don’t cut you off, we just slow it down. If you need more data, then you can buy more data. Data add-ons are limited to once per month. 

If you find you are hitting the limit each month, simply upgrade your plan to the next data level at any time.

True story: the most common fix for issues with data connection, texting, and calling snags in the US and abroad is this: 

Simply turn your phone off and turn it back on. 

If that doesn’t work, try removing and reinserting your TAG Mobile SIM Card. 

If you continue to experience issues, please contact us at here.

If your data/MMS is not working, it may be because the settings on your iPhone or Android are not setup correctly for the TAG Mobile Network. Please check the configuration info below:

Apple - iOS configuration

Android configuration

You can either email our support team at [email protected] or you can call Customer service (from a different phone) at +1 (424) 219-5670 or +1 (800) 986-5670 to add or remove features to your account.

A compatible device is required and you will need the necessary configurations programmed to your handset in order for these features to work.

To program these configurations, you can either contact customer service from a different phone or email [email protected]. Please provide the make and model of the handset you are using when requesting the configuration settings via email.

Please note that airtime charges will apply when these features are in use. Pricing for the use of these features is available on the Plan Page.

You can’t change the length of your current plan once it has started. However, you can change the length of your plan to automatically renew the next month.