Device Unlock Policy
TAG Mobile subscribers with locked phones may be eligible for a replacement phone. Learn more about our phone unlock policy below
You must submit a request: TAG requires a formal request to unlock your handset.
12 months of active service: Your locked device needs to have been active on TAG Mobile for at least 12 months. Additionally, your phone number cannot have been recycled or ported during that time.- Request window: You can request unlocking while your service is active or within 60 days after it expires. This grace period applies even if your number was recycled or ported.
- Eligible handsets: Only TAG-locked devices launched or activated after September 1st, 2018, are eligible.
- Working condition: The phone must be functional and not damaged.
- Clean history: The phone cannot be reported stolen, lost, or involved in fraudulent activity.
- Military exception: Deployed military personnel can have their phones unlocked upon presenting deployment paperwork.
- Once per year: Each customer can only unlock a phone once every 12 months.
- Proof of ownership: TAG Mobile may request verification that you are the authorized user of the account requesting the unlock.
Important note: To ensure fair access for everyone, TAG reserves the right to deny requests that violate our unlocking policy or seem linked to fraudulent activity. We may also update our policy occasionally, so please check back for the latest information.
To find out if your phone is eligible for unlocking and to submit a request, please contact customer care at +1 (800) 986-5670
To find out if your phone is eligible for unlocking and to submit a request, please contact customer care at
