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Frequently asked questions
What do I need to start service?
1. A Compatible GSM Phone
2. An TAG Mobile SIM card
3. Airtime
2. An TAG Mobile SIM card
3. Airtime
How do I activate my phone?
1. Purchase an TAG Mobile SIM card, which can be done on the undefinedWireless.com website.
2. Once you have the SIM card in your possession, you can either Activate a New Phone Number or Port Your Existing Phone Number.
a. To activate a New Phone Number- Select “Start Service”, then "Activate SIM Card" on the website Please Note: If you wish to transfer your current phone number from your old service provider, do NOT activate your SIM card.
b. To keep Your Existing Phone Number- Select "Start Service", then "Transfer Number In" on the website and fill in all of the fields on that page.
3. Purchase Airtime. Once you are provided with your new undefined number, you will need to add airtime to your account in order for the service to work. This can also be done on undefinedWireless.com.
2. Once you have the SIM card in your possession, you can either Activate a New Phone Number or Port Your Existing Phone Number.
a. To activate a New Phone Number- Select “Start Service”, then "Activate SIM Card" on the website Please Note: If you wish to transfer your current phone number from your old service provider, do NOT activate your SIM card.
b. To keep Your Existing Phone Number- Select "Start Service", then "Transfer Number In" on the website and fill in all of the fields on that page.
3. Purchase Airtime. Once you are provided with your new undefined number, you will need to add airtime to your account in order for the service to work. This can also be done on undefinedWireless.com.
Can I transfer my current phone number to undefined?
Yes, you can port your existing phone number to TAG Mobile as long as it is in an active status with your current service provider.
To port in your existing phone number, please follow the steps below:
1. Before Submitting Your Port Request, We strongly suggest that you contact your current service provider to get the following information:
a. Your Account Number
b. The Pin or Password on your account
c. The Name and Address on your account
2. Once you have your correct Account information, you can submit a PORT IN request to undefined via our website or by calling Customer Service.
Please note you will need a Non-Active undefined SIM Card and an undefined Refill Card in order for the port to Complete. (If you plan on purchasing a Refill via our website after the port is completed, Please specify “will add later” in the Refill Pin Field).
3. Once your port in request is complete and your airtime has been added, you may place your undefined SIM card in your device and begin using your new service. Please be sure to power off your old device from your old service provider.
4. To check the status of your Port In, Please contact customer service at 1-888-944-2355
To port in your existing phone number, please follow the steps below:
1. Before Submitting Your Port Request, We strongly suggest that you contact your current service provider to get the following information:
a. Your Account Number
b. The Pin or Password on your account
c. The Name and Address on your account
2. Once you have your correct Account information, you can submit a PORT IN request to undefined via our website or by calling Customer Service.
Please note you will need a Non-Active undefined SIM Card and an undefined Refill Card in order for the port to Complete. (If you plan on purchasing a Refill via our website after the port is completed, Please specify “will add later” in the Refill Pin Field).
3. Once your port in request is complete and your airtime has been added, you may place your undefined SIM card in your device and begin using your new service. Please be sure to power off your old device from your old service provider.
4. To check the status of your Port In, Please contact customer service at 1-888-944-2355
How do I transfer my phone number to a different Provider?
We are sad to see you leave. However, if you are sure about this choice, we hope to have you back as a customer in the near future.
Please note that your TAG Mobile account number is your 20 digit TAG Mobile SIM card number. The SIM card number is located under the battery, directly on the SIM card.
TAG Mobile does not require a pin number to port out, however if you wish to use one, you can provide the last 4 digits of your phone number in the pin number field.
Please note that your TAG Mobile account number is your 20 digit TAG Mobile SIM card number. The SIM card number is located under the battery, directly on the SIM card.
TAG Mobile does not require a pin number to port out, however if you wish to use one, you can provide the last 4 digits of your phone number in the pin number field.
Why is my DATA/MMS not working?
The settings on your iPhone or Android are not setup correctly for the undefined Network.
How Do I enable /disable the DATA/MMS on my plan?
You can either email our support team at undefined or you can call Customer service (from a different phone) at 1-888-944-2355 to add or remove features to your account.
A compatible device is required and you will need the necessary configurations programmed to your handset in order for these features to work.
To program these configurations, you can either contact customer service from a different phone or email undefined. Please provide the make and model of the handset you are using when requesting the configuration settings via email.
Please note that airtime charges will apply when these features are in use. Pricing for the use of these features is available on the Plan Page.
A compatible device is required and you will need the necessary configurations programmed to your handset in order for these features to work.
To program these configurations, you can either contact customer service from a different phone or email undefined. Please provide the make and model of the handset you are using when requesting the configuration settings via email.
Please note that airtime charges will apply when these features are in use. Pricing for the use of these features is available on the Plan Page.
