TAG Mobile Customer Help Center
Looking for answers? You are in the right place! Check out our FAQs below. If you don’t see what you are looking for, feel free to contact us directly.
Most Frequently Asked Questions
How do I know if TAG Mobile is the right choice for me?
There are a few easy ways to check if TAG Mobile is the perfect fit for you:
1) Check the coverage map to verify service in your area. Please be aware that outside factors like terrain, building structures, weather, and other conditions may also interfere with the actual service availability.
2) If you are bringing your own phone, check to see if it is compatible with TAG Mobile.
3) Do you want the freedom to choose from a wide range of data and phones to fit your lifestyle?
4) Do you want access to excellent customer service?
5) Do you want an environmentally friendly wireless solution that saves you money without compromising on phone quality?
1) Check the coverage map to verify service in your area. Please be aware that outside factors like terrain, building structures, weather, and other conditions may also interfere with the actual service availability.
2) If you are bringing your own phone, check to see if it is compatible with TAG Mobile.
3) Do you want the freedom to choose from a wide range of data and phones to fit your lifestyle?
4) Do you want access to excellent customer service?
5) Do you want an environmentally friendly wireless solution that saves you money without compromising on phone quality?
Can I bring my current phone number over to TAG Mobile?
Yes, you can bring your current phone number over to TAG Mobile. This is also called “porting in” your number.
We’ve also got a helpful video to walk you through it!
If you have questions, no worries. Simply call our Care team at +1 (424) 219-5670 or +1 (800) 986-5670 and they will walk you through it.
To port in your existing phone number, please follow the steps below:
1. Before submitting your port Request, locate or contact your current service provider to get the following information:
a. Your Account Number
b. The Pin or Password on your account
c. The Name and Address on your account
2. Once you have your correct Account information, you can submit a PORT IN request to TAG Mobile via our website or by calling Customer Service.
Please note you will need a Non-Active TAG Mobile SIM Card and an TAG Mobile Refill Card in order for the port to complete.
(If you plan on purchasing a Refill via our website after the port is completed, Please specify “will add later” in the Refill Pin Field).
3. Once your port in request is complete and your airtime has been added, you may place your TAG Mobile SIM card in your device and begin using your new service. Please be sure to power off your old device from your old service provider.
4. To check the status of your Port In, Please contact customer service at +1 (424) 219-5670 or +1 (800) 986-5670
Note: Most transfers are complete in a few hours and should be complete within 48 hours. Landlines can take up to 5 business days.
If you have any questions regarding your transfer, contact us at contact Or call us at +1 (424) 219-5670 or +1 (800) 986-5670
Once your number has been successfully transferred to TAG Mobile, we will send you a text and email confirmation.
Unlike some other old-school carriers, TAG Mobile does not charge a fee for transferring your number.
We’ve also got a helpful video to walk you through it!
If you have questions, no worries. Simply call our Care team at +1 (424) 219-5670 or +1 (800) 986-5670 and they will walk you through it.
To port in your existing phone number, please follow the steps below:
1. Before submitting your port Request, locate or contact your current service provider to get the following information:
a. Your Account Number
b. The Pin or Password on your account
c. The Name and Address on your account
2. Once you have your correct Account information, you can submit a PORT IN request to TAG Mobile via our website or by calling Customer Service.
Please note you will need a Non-Active TAG Mobile SIM Card and an TAG Mobile Refill Card in order for the port to complete.
(If you plan on purchasing a Refill via our website after the port is completed, Please specify “will add later” in the Refill Pin Field).
3. Once your port in request is complete and your airtime has been added, you may place your TAG Mobile SIM card in your device and begin using your new service. Please be sure to power off your old device from your old service provider.
4. To check the status of your Port In, Please contact customer service at +1 (424) 219-5670 or +1 (800) 986-5670
Note: Most transfers are complete in a few hours and should be complete within 48 hours. Landlines can take up to 5 business days.
If you have any questions regarding your transfer, contact us at contact Or call us at +1 (424) 219-5670 or +1 (800) 986-5670
Once your number has been successfully transferred to TAG Mobile, we will send you a text and email confirmation.
Unlike some other old-school carriers, TAG Mobile does not charge a fee for transferring your number.
How do I know how much data I need each month?
In general, if you only text, check email and upload a few photos a month, you don’t need much data.
If you like to watch movies and shows on your phone, post a lot of videos, use tons of apps and play games daily, you will need more data.
Option 1: Check out how much you’re using right now! Log into your current account and look for the section on your monthly data usage.
Option 2: You can go to your phone’s settings (Settings > Cellular Data for iPhone, or for Android Settings Menu > Data Usage > Select Dates for Android). Do a little hunting around and see how much you use.
If you like to watch movies and shows on your phone, post a lot of videos, use tons of apps and play games daily, you will need more data.
Option 1: Check out how much you’re using right now! Log into your current account and look for the section on your monthly data usage.
Option 2: You can go to your phone’s settings (Settings > Cellular Data for iPhone, or for Android Settings Menu > Data Usage > Select Dates for Android). Do a little hunting around and see how much you use.
How do I know if TAG Mobile has coverage in my area?
Check our coverage map to verify service in your area.
The icons in blue will show the expected coverage in that location (outdoors, indoor residential, etc.) for certain phones. Enter multiple addresses/ZIP codes to check all the areas where you live, work and play.
Please be aware that outside factors like terrain, building structures, weather and other conditions may also interfere with the actual service available.
The icons in blue will show the expected coverage in that location (outdoors, indoor residential, etc.) for certain phones. Enter multiple addresses/ZIP codes to check all the areas where you live, work and play.
Please be aware that outside factors like terrain, building structures, weather and other conditions may also interfere with the actual service available.
Can I get a new phone number with TAG Mobile?
Yes, you can request a new number during the SIM card activation process. You will need to enter your ZIP code and choose the option, “Get a new number.” A new number will auto-generate based on the ZIP code and availability in your particular area code.
What do I need to start service? (Replaces the question – I’m currently locked in a contract with my current provider. Can I buy it now and activate it later?)
1. A Compatible GSM Phone
2. Purchase an TAG Mobile SIM card here
3. Once you are provided with your new TAG Mobile number, you will need to add airtime to your account in order for the service to work. This can also be done on our website at plans page .
2. Purchase an TAG Mobile SIM card here
3. Once you are provided with your new TAG Mobile number, you will need to add airtime to your account in order for the service to work. This can also be done on our website at plans page .
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