Troubleshooting

What should I do if my device is blacklisted?

What should I do if my service was disconnected for non-usage?

What does SOS or Emergency Calls Only mean on my phone?

How do device warranty and replacements work?

How do I update my TAG Mobile account information?

I cannot log in to my TAG Mobile account. What should I do?

How do I report suspected identity theft or unauthorized account activity?

What should I do about spam text messages?

What should I do if I need a PUK code?

Why was my service suspended and how do I reactivate it?

What do I do if my phone is lost, stolen, or broken?

How do I set up or reset my voicemail?

How do I fix mobile data that isn’t working (APN settings)?

My phone has no service or signal — what should I do?