What do I do if my phone is lost, stolen, or broken?

Contact TAG Mobile support right away to protect your account and ask about replacement or moving your service to another device.

What to do immediately

• Contact TAG Mobile support to suspend service and protect your account
• If your phone was stolen, consider filing a police report
• Change passwords for accounts linked to the phone

Replacing your phone

Ask support about replacement options, or bring your own compatible, unlocked device and activate a new SIM or eSIM. Your existing number can be transferred to the new phone.

Lost or stolen phone? Contact TAG Mobile support as soon as possible.

Warranty, replacement, and blocked-device review

If your device is broken or defective, TAG Mobile support may review warranty or replacement options. See How do device warranty and replacements work?.

If your device was reported lost or stolen, or another provider says it is blocked, see What should I do if my device is blacklisted?.