What should I do if my service was disconnected for non-usage?

Lifeline rules require customers with free Lifeline-supported service to use the service regularly. If there is no usage for an extended period, TAG Mobile may send non-usage notices and service may eventually be disconnected.

What counts as usage?

Usage can include making a call, sending a text, using mobile data, or responding to a required notice when TAG Mobile asks you to confirm that you want to keep service.

Why non-usage happens

• The phone was not activated or not turned on.
• The device had a service, SIM, shipment, or warranty issue.
• The customer stopped using the line or switched providers.
• Important notice messages were missed.

What to do

If your service was disconnected or you received a non-usage notice, contact TAG Mobile support as soon as possible to review your account status and available options.