What should I do if my device is blacklisted?

A blacklisted device may be blocked from connecting to mobile networks. This can happen when a device is reported lost, stolen, involved in a shipment issue, or restricted by another provider.

What you may notice

• The phone cannot make calls or use mobile data.
• The device shows no service even though the SIM is active.
• Another provider says the device is blocked or not eligible.

What TAG Mobile can review

TAG Mobile can review account and device records for devices connected to TAG Mobile service. Support may ask for the IMEI, order information, and details about when the issue started.

Important note

If another provider or carrier blacklisted the device, TAG Mobile may not be able to remove that restriction. Contact support for help identifying the next step.