How do device warranty and replacements work?

By TAG Mobile Team | Aug 27, 2026 | 5-minute read

IN THIS ARTICLE

Issues that may need review What support may ask for What may not be covered

If your TAG Mobile device, SIM, or accessory is not working, contact support so the issue can be reviewed. Replacement options depend on the issue, account status, order history, and product condition.

Issues that may need review

The phone will not power on or charge.
The screen, camera, speaker, microphone, or buttons are not working properly.
The SIM card is damaged or not detected.
An accessory included with the order is missing or defective.

What support may ask for

Support may ask for your IMEI, ICCID, order information, photos, or a short description of the issue. You may also be asked to try basic troubleshooting before a replacement review can continue.

What may not be covered

Physical damage, liquid damage, unauthorized repairs, third-party app issues, or damage caused by mishandling may not qualify for a free replacement.

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By TAG Mobile Team

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