Troubleshooting
What should I do if my device is blacklisted?
Learn what a blacklisted device means and when TAG Mobile support may be able to review the issue.
What should I do if my service was disconnected for non-usage?
Learn why Lifeline service can be disconnected for non-usage and how to avoid losing service.
What does SOS or Emergency Calls Only mean on my phone?
Learn why your phone may show SOS or Emergency Calls Only and what to try before contacting TAG Mobile support.
How do device warranty and replacements work?
Learn how TAG Mobile reviews device, SIM, and accessory replacement requests.
How do I update my TAG Mobile account information?
Learn how to request changes to your TAG Mobile email, phone number, mailing address, service address, or personal information.
I cannot log in to my TAG Mobile account. What should I do?
Troubleshooting tips if you cannot access your TAG Mobile account, reset your password, or receive a login link.
How do I report suspected identity theft or unauthorized account activity?
Learn what to do if you suspect identity theft, unauthorized changes, or account activity involving TAG Mobile service.
What should I do about spam text messages?
Tips for handling suspicious or unwanted text messages and protecting your TAG Mobile account.
What should I do if I need a PUK code?
Learn what a PUK code is, why your SIM may ask for one, and how TAG Mobile support can help unlock your SIM safely.