What does my payment status mean?

If you choose a paid plan, top-up, add-on, SIM, or other optional purchase, your order may show a payment status. The status tells you whether payment still needs to be completed, failed, or was successfully processed.

Common payment statuses

• Unpaid: The order was created, but payment has not been completed yet.
• Failed: A payment was attempted, but it did not go through. This can happen because of a declined card, incorrect billing information, insufficient funds, or a payment processing issue.
• Completed: Payment was successful and the transaction was recorded.

If your payment failed

• Check that your card number, expiration date, CVV, and billing ZIP code are correct.
• Try another major credit or debit card.
• Contact your bank if the payment was declined.
• Contact TAG Mobile support if the issue continues.

If your order is unpaid

You may need to return to your TAG Mobile account or app and complete payment before the order can move forward.

Your free Lifeline service does not require a monthly payment. Payment statuses usually apply to optional paid plans, top-ups, add-ons, or purchases.