How do refunds work with TAG Mobile?

If you believe you were charged incorrectly or need help with a paid order, top-up, add-on, SIM, or device purchase, contact TAG Mobile support to request a review.

When to contact support

• You were charged but did not receive the item or service you expected.
• Your payment was completed but the order did not move forward.
• Your application or order changed and you need help understanding your options.
• You believe a duplicate or incorrect charge occurred.

What information to have ready

• Your name and TAG Mobile account or application information.
• The date and amount of the charge.
• The order, payment, or transaction details if available.
• A short explanation of why you are requesting a refund review.

What happens after you request a review

TAG Mobile support will review your payment and order status. Refund eligibility can depend on the type of purchase, order status, application status, and whether the product or service has already been used, shipped, or fulfilled.

Refunds are not automatic in every case. Support will review your account and explain the next steps.