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khaido's Articles
What should I do if I need a PUK code?
Learn what a PUK code is, why your SIM may ask for one, and how TAG Mobile support can help unlock your SIM safely.
How do refunds work with TAG Mobile?
Learn how to request a refund review for eligible TAG Mobile payments, orders, top-ups, or purchases.
Why is my top-up not showing in my balance yet?
Learn why a TAG Mobile top-up may not show immediately in your balance and what to do if the display does not update.
What does my payment status mean?
Understand common TAG Mobile payment statuses such as unpaid, failed, and completed.
How do I check my order, shipping, and delivery status?
Learn how to check TAG Mobile order status, tracking information, shipment timing, and delivery next steps.
Why did my phone order change to BYOD or SIM-only?
Learn why an application or order may change to bring-your-own-device or SIM-only during the TAG Mobile review process.
I cannot upload my proof documents. What should I do?
Troubleshooting tips for proof document upload issues during a TAG Mobile Lifeline application.
What should I do if my address is marked as duplicate?
Learn why a Lifeline application may be flagged for a duplicate address and what documents may be needed to continue.
Why is my application still pending or expired?
Learn why a TAG Mobile Lifeline application may still be pending, what an expired application means, and when you may need to reapply.
How to Get Free Phone Service with TAG Mobile (Video Tutorial)
A step-by-step video guide to getting free phone service with TAG Mobile and applying for Lifeline.