How do I cancel my TAG Mobile service?

If you want to cancel your TAG Mobile service, contact TAG Mobile support so your account, Lifeline benefit, phone number, and any recent orders can be reviewed before the cancellation is completed.

Before you cancel

• Decide whether you want to keep your phone number. If you do, transfer your number to another provider before canceling service.
• Check whether you have an order that is processing, in transit, or recently delivered.
• Review whether any paid plan, top-up, device, SIM, or shipping charge needs a refund review.
• Understand that canceling may affect your free Lifeline-supported service.

If you want to keep Lifeline service

If your issue is related to coverage, device setup, login, shipment, or billing, support may be able to help resolve the problem without canceling your service.

What to have ready

Have your TAG Mobile phone number, application ID or account information, and a short explanation of why you want to cancel. Support may need to verify your identity before making account changes.