Why is my application still pending or expired?

If your TAG Mobile application is still pending, it usually means your eligibility, identity, address, or documents still need to be reviewed. Some applications are approved quickly, while others need extra information before they can move forward.

Common reasons an application stays pending

• Your proof of identity, address, or eligibility needs review.
• A document was unclear, expired, incomplete, or did not match the information on your application.
• Your address or household information needs additional confirmation.
• Your application requires review through the Lifeline eligibility process.

What to do next

• Check your email and text messages for any request from TAG Mobile.
• Submit any requested documents as soon as possible.
• Make sure your name, date of birth, address, and eligibility information match your proof documents.
• Contact TAG Mobile support if you are not sure what is missing.

If your application expires

If an application has been pending for too long and cannot be completed, you may need to let it expire and submit a new application. Reapplying with updated and clear documents is often the fastest way to restart the review process.

Need help with a pending application? Contact TAG Mobile support and have your application information ready.