Infiniti Mobile Reviews: What Customers Should Know 

Infiniti Mobile reviews often focus on its Lifeline-supported wireless services and overall customer experience. As a wireless provider operating under the IM Telecom brand, Infiniti Mobile has served eligible customers through the federal Lifeline Program.

However, recent changes may affect the provider’s future Lifeline activities, so it’s important for both current and prospective customers to understand the latest updates before deciding on their service options.

1. Infiniti Mobile Reviews at a Glance

Before the FCC’s 2026 action, Infiniti Mobile offered Lifeline-supported wireless plans that could include roughly 4.5GB to 6GB of data, 3,000 minutes or unlimited talk, unlimited text messaging, and device discounts depending on location and eligibility.

Many users considered Lifeline-supported service a helpful option for reducing monthly phone costs.

Some Infiniti Mobile reviews also mentioned free or reduced-cost phone offers, though available models were not guaranteed and could vary based on inventory, service area, and qualification status.

The key change for consumers now is regulatory.

IM Telecom, which operates Infiniti Mobile, is currently barred from enrolling new Lifeline subscribers.

Because of that restriction, older reviews, promotional pages, and past device offers may no longer reflect what new applicants can actually receive in 2026. Current users should therefore separate historical plan information from the provider’s present enrollment status.

But is Infiniti Mobile still in business? Find out more details in the next parts.

2. What Happened to Infiniti Mobile in 2026?

Infiniti Mobile’s situation changed significantly in July 2026 after federal regulators took action against IM Telecom.

New applicants should separate older service reviews from the provider’s current enrollment status, while existing subscribers should follow official account and transition information.

FCC enforcement action (July 27, 2026)

On July 27, 2026, the FCC informed IM Telecom that it could no longer enroll new Lifeline subscribers.

The agency cited apparent violations involving unauthorized benefit transfers, customer consent, non-usage requirements, corporate-control rules, and attempts to bypass safeguards designed to detect suspicious enrollment activity and protect the integrity of the federal Lifeline Program.

Because of that enforcement action, older searches such as get free tablet from Infiniti Mobile may lead to pages or offers that no longer reflect current enrollment conditions. The FCC also reported that IM Telecom had received more than $262 million in Lifeline support since 2024 before the restriction was imposed, making the 2026 decision a significant regulatory development for the provider.

Impact on current customers

Existing Infiniti Mobile customers were not automatically disconnected when IM Telecom lost permission to enroll new Lifeline subscribers.

Current guidance indicates that legitimate subscribers may continue receiving service while IM Telecom works with USAC on transition options for customers who decide to move their Lifeline benefit to another participating provider.

For anyone asking is Infiniti Mobile still in business, the most accurate answer is that the FCC action targeted new Lifeline enrollment rather than immediately shutting down all existing Infiniti Mobile services.

Current customers may still retain service during the transition, but new applicants cannot presently sign up for Lifeline through IM Telecom.

>>> Read More: Infiniti Mobile Reviews: What Customers Should Know 

3. Who Took Over Infiniti Mobile?

Infiniti Mobile has not simply been “taken over” by another Lifeline carrier. 

IM Telecom operates under the Infiniti Mobile name, while KonaTel currently reports a 51% ownership interest in IM Telecom. Excess Telecom acquired the other 49% under a 2024 transaction, with any remaining ownership transfer subject to FCC approval.

4. Where Can Customers Go Now

Customers affected by the recent enrollment restrictions still have the option to compare other active Lifeline providers rather than assuming their benefit is no longer available.

Before switching, it is worth reviewing local coverage, monthly data allowances, device choices, customer support, and ZIP-code-specific offers to find a provider that better matches everyday needs.

TAG Mobile is one active Lifeline provider serving qualifying households in supported areas.

Recognizing that changes in the Lifeline provider landscape can create uncertainty for some customers, TAG Mobile continues to support eligible households seeking a reliable path to maintain wireless connectivity. Its plans combine core service with several additional features, while exact benefits and device offers may vary by state, eligibility, and inventory.

Current TAG Mobile Lifeline features can include:

• Up to 16GB* of free data per month, depending on the available plan and location.
• Unlimited talk and text for qualifying Lifeline customers.
• Free international calling to more than 200 countries and territories.
• Access to nationwide 5G+/4G LTE coverage where supported.
• Free SIM kit or eSIM options, along with free shipping.
• Caller ID, call waiting, three-way calling, voicemail, and Wi-Fi calling.
• Free or discounted smartphones from trusted brands (Apple, Samsung, LG, and more) for eligible customers, subject to local availability.
• BYOD support and number-transfer options for users who want to keep a compatible phone or existing number.

*Offers may subject to future updates.

Note: Eligibility varies by state and program. Offers depend on availability and qualifications. TAG Mobile operates under the federal Lifeline Program as an Eligible Telecommunications Carrier (ETC). Service is non-transferable and limited to one service per household.

5. FAQs about Infiniti Mobile Reviews

These FAQs clarify the company structure, FCC restrictions, ownership, and what customers should understand before relying on previous Infiniti Mobile information.

Is Infiniti Mobile still in business?

Infiniti Mobile has not been described by the FCC as completely shutting down. The July 27, 2026, action specifically prevents IM Telecom from enrolling new Lifeline subscribers, while legitimate existing customers may continue service or transition to another participating provider.

Who owns Infiniti Mobile?

Infiniti Mobile is operated by IM Telecom. KonaTel’s 2026 SEC filing reports that it owns 51% of IM Telecom, while Excess Telecom acquired a 49% membership interest under a transaction initiated in 2024.

Is Infiniti Mobile now IM Telecom?

Infiniti Mobile is not a separate company that was later renamed IM Telecom. IM Telecom, LLC does business under the Infiniti Mobile brand, so regulatory and corporate documents often refer to the entity as “IM Telecom d/b/a Infiniti Mobile.”

Who did Infiniti Mobile switch to?

No provider automatically replaced Infiniti Mobile for every customer. Existing eligible subscribers may choose another participating Lifeline provider and transfer their benefit according to Lifeline rules, rather than being automatically moved to one specific carrier.

6. Final Thoughts

Current Infiniti Mobile reviews need to be read alongside the FCC’s July 2026 restriction on new IM Telecom Lifeline enrollments. Existing customers may still have service, while new applicants need to consider other participating providers. Comparing coverage, plan benefits, devices, and customer support can make that decision easier.

TAG Mobile offers active Lifeline options for qualifying users, with benefits varying by location.