How do I safely insert or remove my physical SIM card?

Handle your physical SIM card carefully. A damaged SIM can prevent activation or cause service issues.

Before inserting your SIM

• Turn off your phone.
• Use the correct SIM size for your device tray.
• Place the SIM flat in the tray with the metal contacts facing the correct direction.
• Do not force the SIM or tray into the phone.

Removing your SIM

• Turn off your phone before removing the SIM.
• Use a SIM eject tool or a small blunt pin to open the tray.
• Avoid sharp tools that can damage the tray or SIM.
• Store the SIM card safely if you are not using it right away.

If service does not connect

Restart your phone, toggle Airplane Mode, and confirm activation is complete. Contact support if the SIM is not detected or appears damaged.