Help Center
What if my package is lost, returned, or marked delivered but not received?
Learn what to do if a TAG Mobile shipment is delayed, returned to sender, lost in transit, or marked delivered but not received.
How do device warranty and replacements work?
Learn how TAG Mobile reviews device, SIM, and accessory replacement requests.
How do I find my IMEI or SIM ICCID?
Find your phone IMEI or SIM ICCID when TAG Mobile support asks for device or SIM information.
How do I update my TAG Mobile account information?
Learn how to request changes to your TAG Mobile email, phone number, mailing address, service address, or personal information.
I cannot log in to my TAG Mobile account. What should I do?
Troubleshooting tips if you cannot access your TAG Mobile account, reset your password, or receive a login link.
What happens if my Lifeline benefit transfers to another provider?
Understand what it means when your Lifeline benefit transfers away from TAG Mobile and how to request help transferring it back.
Can I change my TAG Mobile phone number?
Learn when TAG Mobile may be able to help change your phone number and what to expect after the change.
How do I cancel my TAG Mobile service?
Learn what to know before canceling TAG Mobile service, including Lifeline benefit, number transfer, order, and refund considerations.
How do I report suspected identity theft or unauthorized account activity?
Learn what to do if you suspect identity theft, unauthorized changes, or account activity involving TAG Mobile service.
What should I do about spam text messages?
Tips for handling suspicious or unwanted text messages and protecting your TAG Mobile account.