Do I need to recertify each year to keep my free service?

Yes — Lifeline requires annual recertification to confirm you still qualify. TAG Mobile will notify you when it’s time.

Why recertification is required

Recertification is a federal Lifeline rule. Once a year, you confirm that you still meet the program or income requirements so your free service can continue.

How to recertify

Watch for a recertification notice from TAG Mobile and respond before the deadline, providing any requested proof. Missing recertification can suspend your free service.

Keep your contact info current so you don’t miss your recertification notice.

Recertification options by state

Your recertification notice will tell you which process applies to your account. Customers in California may use the California LifeLine recertification process, while customers in other states may be directed to the federal Lifeline recertification process.

• California LifeLine: tagmobile.com/annual-recertification
• Federal Lifeline / NLAD: tagmobile.com/annual-recertification?nlad

Respond before the deadline in your notice. Missing the deadline can cause your free service to be suspended.