Can I switch between physical SIM and eSIM?

You may be able to switch TAG Mobile service between a physical SIM and eSIM if your account, device, and service are eligible.

Before switching

• Confirm your phone supports eSIM if you want to move to eSIM.
• Make sure your phone is unlocked and compatible with TAG Mobile service.
• Do not delete an active eSIM profile unless TAG Mobile support instructs you to do so.
• Keep your physical SIM card until the switch is complete.

After switching

Restart your phone and toggle Airplane Mode off and on. If your phone does not connect, check that the correct SIM or eSIM line is selected for calls, texts, and mobile data.

Need help?

Contact TAG Mobile support if you cannot find your eSIM QR code, your physical SIM is not detected, or activation does not complete.