What should I do if my SIM card is not working or not detected?

If your phone says the SIM is not detected, invalid, or not connecting, the issue may be related to SIM placement, activation, phone compatibility, account status, or device settings.

Quick checks

• Turn off your phone before removing or inserting the SIM.
• Make sure the SIM is seated correctly in the SIM tray.
• Restart your phone and toggle Airplane Mode off and on.
• Confirm your phone is unlocked and compatible with TAG Mobile service.
• Check that your TAG Mobile account and activation are complete.

If the SIM looks damaged

Do not force the SIM into the tray or cut the SIM card. Contact TAG Mobile support if the SIM is cracked, bent, scratched, or no longer fits correctly.

What support may ask for

Support may ask for your SIM ICCID, phone IMEI, and the exact error message shown on your device.