I cannot upload my proof documents. What should I do?

If your proof documents will not upload, the file may be too large, blurry, incomplete, or in a format the system cannot accept. You can usually fix the issue by preparing a clearer, smaller file and trying again.

Before uploading

• Make sure the document shows your full name.
• Make sure the document is current and not expired.
• Use a clear image with all four corners visible.
• Avoid glare, shadows, folded pages, or cropped information.
• Use a common file type such as JPG, PNG, or PDF when available.

If the file is too large

• Take a new photo at a lower file size.
• Crop out extra background while keeping the full document visible.
• Upload one document at a time if the page allows it.
• Try from another browser or device if the upload keeps failing.

If you still cannot upload

Contact TAG Mobile support for help. Support may ask you to send the proof another way so your application can continue to be reviewed.

Do not send sensitive documents through unofficial channels. Only follow instructions provided by TAG Mobile support.