Return Policy

Take 7 days to see if TAG Mobile is right for you

If you determine that TAG Mobile device isn't suitable for your needs, you have a seven-day window to return your purchase and receive a complete refund.

Please note that our Return Policy only applies to prepaid devices. Refunds or returns are not available for devices obtained through The Government Assistant Program unless TAG Mobile fails to fulfill its service obligations.

How to return your TAG Mobile purchase


1
Submit Request

Complete your refund request using the form below

2
Wait for verification

We’ll send an email when your request is approved

3
Get your return

We refund what you paid minus shipping & handling within 10 business days

Full details can be viewed in our official Terms of Service



REQUEST YOUR REFUND HERE

Simply fill out the information below and our Customer Care team will process your refund. Please remember to qualify and get a full refund, you need to submit this request within 7 days of activating your plan. Only available to new customers.