{"id":23198,"date":"2026-08-27T16:25:42","date_gmt":"2026-08-27T16:25:42","guid":{"rendered":"https:\/\/tagmobile.com\/blog\/how-do-device-warranty-and-replacements-work"},"modified":"2026-08-27T16:25:42","modified_gmt":"2026-08-27T16:25:42","slug":"how-do-device-warranty-and-replacements-work","status":"publish","type":"post","link":"https:\/\/tagmobile.com\/blog\/how-do-device-warranty-and-replacements-work","title":{"rendered":"How do device warranty and replacements work?"},"content":{"rendered":"<p>If your TAG Mobile device, SIM, or accessory is not working, contact support so the issue can be reviewed. Replacement options depend on the issue, account status, order history, and product condition.<\/p>\n<h2>Issues that may need review<\/h2>\n<ul>\n<li>The phone will not power on or charge.<\/li>\n<li>The screen, camera, speaker, microphone, or buttons are not working properly.<\/li>\n<li>The SIM card is damaged or not detected.<\/li>\n<li>An accessory included with the order is missing or defective.<\/li>\n<\/ul>\n<h2>What support may ask for<\/h2>\n<p>Support may ask for your IMEI, ICCID, order information, photos, or a short description of the issue. You may also be asked to try basic troubleshooting before a replacement review can continue.<\/p>\n<h2>What may not be covered<\/h2>\n<p>Physical damage, liquid damage, unauthorized repairs, third-party app issues, or damage caused by mishandling may not qualify for a free replacement.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn how TAG Mobile reviews device, SIM, and accessory replacement requests.<\/p>\n","protected":false},"author":16,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[31],"tags":[],"class_list":["post-23198","post","type-post","status-publish","format-standard","hentry","category-fix-and-support"],"featured_image_src":"","featured_image_src_square":false,"author_info":{"display_name":"khai do","author_link":"https:\/\/tagmobile.com\/blog\/author\/khaido\/"},"rbea_author_info":{"display_name":"khai do","author_link":"https:\/\/tagmobile.com\/blog\/author\/khaido\/"},"rbea_excerpt_info":"Learn how TAG Mobile reviews device, SIM, and accessory replacement requests.","category_list":"<a href=\"https:\/\/tagmobile.com\/blog\/help-center\/fix-and-support\" rel=\"category tag\">Troubleshooting<\/a>","comments_num":"0 comments","_links":{"self":[{"href":"https:\/\/tagmobile.com\/blog\/wp-json\/wp\/v2\/posts\/23198","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tagmobile.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tagmobile.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tagmobile.com\/blog\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/tagmobile.com\/blog\/wp-json\/wp\/v2\/comments?post=23198"}],"version-history":[{"count":0,"href":"https:\/\/tagmobile.com\/blog\/wp-json\/wp\/v2\/posts\/23198\/revisions"}],"wp:attachment":[{"href":"https:\/\/tagmobile.com\/blog\/wp-json\/wp\/v2\/media?parent=23198"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tagmobile.com\/blog\/wp-json\/wp\/v2\/categories?post=23198"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tagmobile.com\/blog\/wp-json\/wp\/v2\/tags?post=23198"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}