{"id":23166,"date":"2026-08-27T15:54:10","date_gmt":"2026-08-27T15:54:10","guid":{"rendered":"https:\/\/tagmobile.com\/blog\/?p=23166"},"modified":"2026-08-27T15:54:10","modified_gmt":"2026-08-27T15:54:10","slug":"i-cannot-upload-my-proof-documents-what-should-i-do","status":"publish","type":"post","link":"https:\/\/tagmobile.com\/blog\/i-cannot-upload-my-proof-documents-what-should-i-do","title":{"rendered":"I cannot upload my proof documents. What should I do?"},"content":{"rendered":"<p>If your proof documents will not upload, the file may be too large, blurry, incomplete, or in a format the system cannot accept. You can usually fix the issue by preparing a clearer, smaller file and trying again.<\/p>\n<h2>Before uploading<\/h2>\n<ul>\n<li>Make sure the document shows your full name.<\/li>\n<li>Make sure the document is current and not expired.<\/li>\n<li>Use a clear image with all four corners visible.<\/li>\n<li>Avoid glare, shadows, folded pages, or cropped information.<\/li>\n<li>Use a common file type such as JPG, PNG, or PDF when available.<\/li>\n<\/ul>\n<h2>If the file is too large<\/h2>\n<ul>\n<li>Take a new photo at a lower file size.<\/li>\n<li>Crop out extra background while keeping the full document visible.<\/li>\n<li>Upload one document at a time if the page allows it.<\/li>\n<li>Try from another browser or device if the upload keeps failing.<\/li>\n<\/ul>\n<h2>If you still cannot upload<\/h2>\n<p>Contact TAG Mobile support for help. Support may ask you to send the proof another way so your application can continue to be reviewed.<\/p>\n<p><em>Do not send sensitive documents through unofficial channels. Only follow instructions provided by TAG Mobile support.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Troubleshooting tips for proof document upload issues during a TAG Mobile Lifeline application.<\/p>\n","protected":false},"author":16,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[27],"tags":[],"class_list":["post-23166","post","type-post","status-publish","format-standard","hentry","category-eligibility-application"],"featured_image_src":"","featured_image_src_square":false,"author_info":{"display_name":"khai do","author_link":"https:\/\/tagmobile.com\/blog\/author\/khaido\/"},"rbea_author_info":{"display_name":"khai do","author_link":"https:\/\/tagmobile.com\/blog\/author\/khaido\/"},"rbea_excerpt_info":"Troubleshooting tips for proof document upload issues during a TAG Mobile Lifeline application.","category_list":"<a href=\"https:\/\/tagmobile.com\/blog\/help-center\/eligibility-application\" rel=\"category tag\">Eligibility &amp; Application<\/a>","comments_num":"0 comments","_links":{"self":[{"href":"https:\/\/tagmobile.com\/blog\/wp-json\/wp\/v2\/posts\/23166","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tagmobile.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tagmobile.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tagmobile.com\/blog\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/tagmobile.com\/blog\/wp-json\/wp\/v2\/comments?post=23166"}],"version-history":[{"count":1,"href":"https:\/\/tagmobile.com\/blog\/wp-json\/wp\/v2\/posts\/23166\/revisions"}],"predecessor-version":[{"id":23175,"href":"https:\/\/tagmobile.com\/blog\/wp-json\/wp\/v2\/posts\/23166\/revisions\/23175"}],"wp:attachment":[{"href":"https:\/\/tagmobile.com\/blog\/wp-json\/wp\/v2\/media?parent=23166"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tagmobile.com\/blog\/wp-json\/wp\/v2\/categories?post=23166"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tagmobile.com\/blog\/wp-json\/wp\/v2\/tags?post=23166"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}